Refunds & Returns
Fèvora Returns Policy
At Fèvora, we strive to ensure you’re completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help. Please review our returns policy below:
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Return Process
-
Submit a Return Request
Contact our Customer Support team with your order number and the reason for your return. -
Prepare Your Item for Return
Repack the product securely in its original packaging, including all accessories, tags, and documentation. -
Ship Your Return
Once your return is approved, we will provide you with a return shipping label (if applicable) or instructions on how to send your package back. Please note, return shipping costs may be deducted from your refund unless the return is due to a mistake on our part.
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Approved refunds will be processed to your original method of payment within 7-10 business days.
- Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective item).
Exchanges
If you’d like to exchange an item, please contact us directly to arrange this. We’ll guide you through the process and ensure the replacement item is reserved for you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange for a replacement or full refund at no additional cost.
Contact Us
For any questions or assistance with your return, please reach out to our Customer Support team:
📧 Email: support@fèvora.com
We’re committed to making your Fèvora experience as seamless and enjoyable as possible.